Refund & Cancellation Policy

ROSMERTA AUTOTECH LTD ("we," "us," or "our") is committed to ensuring customer satisfaction with the RAL CENTRAL Mobile Application ("Service"). This Refund & Cancellation Policy outlines the conditions under which refunds or cancellations may be processed for payments made through the Service.

1. Eligibility for Refunds

Payment refunds are applicable only in the following cases:

• A device recharge or subscription was processed in error (e.g., duplicate payment).
• The service (e.g., recharge or feature activation) was not delivered due to technical issues on our end.
• The recharge or feature was not activated within 48 hours of payment.

Refunds are not available for:

• Services that have been fully delivered or used.
• Change of mind after a successful transaction.
• Issues arising from third-party payment providers (e.g., Razorpay, PhonePe).

2. Refund Request Process

To request a refund, you must notify us promptly by contacting our Customer Support:

• Call our Support Number: +91-1244990800.
• Provide details of the refund request, including Order Number and Reason for Refund.

Your refund will be initiated within 2 business days of receiving the refund request and authorization. The refund will be credited to the same account used for payment (e.g., online banking, credit card, debit card) between 4–8 days after initiation. Please note that the timing of actual account credit depends on external agencies such as banks and payment gateways.

3. Cancellation Policy

An easy cancellation process is available for all our esteemed customers. You can cancel your order (e.g., device recharge or subscription) within 1 day from the date of order or before the service is activated, whichever is earlier. Your entire order amount will be refunded.

To cancel an order, follow these steps:

• Call our Support Number: +91-1244990800.
• Provide your Order Number and confirm the cancellation request.

Please note: The complete order must be canceled. We do not accept partial order cancellation requests.

4. Mode of Refund

For both canceled orders and approved refunds, the refund amount will be credited back into the same account (e.g., online banking, credit card, debit card) used to make the purchase.

5. Non-Refundable Fees

Any transaction fees charged by third-party payment providers (e.g., Razorpay, PhonePe) are non-refunded, even if a refund is approved for the Service.

6. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page, and your continued use of the Service constitutes acceptance of the updated policy.